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Windows 10 netflix app no video just audio - windows 10 netflix app no video just audio. Video freezes but sound keeps playing |
- Windows 10 netflix app no video just audio - windows 10 netflix app no video just audio
Windows 10 Netflix app not streaming video, only sound - Microsoft Community
Contact the speaker system's manufacturer for assistance. If disconnecting your speaker system didn't fix the problem, or if you don't have an external speaker system, continue below. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.
If your device's audio settings are not set correctly it can cause a wide range of audio issues. Contact your device manufacturer for help adjusting these settings to be compatible with Netflix and any connected audio devices. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website.
Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In.
Back to Help Home. A country must be selected to view content in this article. Chromebook or Chromebox. Check if other TV shows or movies work.
If you get the same problem with other TV shows or movies, skip these steps. If other TV shows or movies play normally, you can tell us about the problem. Follow the instructions, then click Report Problem. Is your volume on and turned up? Make sure the volume is turned up on both the Netflix.
Ensure the volume on your computer is also turned up. There may be volume controls on your keyboard. Close other browser tabs, applications or programs. If you use security software.
Enable Loudness Equalization. From the desktop, right-click on the speaker icon on the taskbar. Select Playback Device. Click Properties. Select the Enhancements tab. Check the box for Loudness Equalization. Make sure Disable all enhancements is unchecked. Try Netflix again. The Enhancements tab may not be available on all computers. If you do not see the Enhancements tab, your audio drivers or sound card may not support this feature.
Windows 8. Change your audio settings Windows App Only. Launch the Netflix app. Select a TV show or movie. While your TV show or movie is playing, move your mouse over the screen. Windows Set audio to Studio Quality Windows 10 Only. From the lower right corner of your taskbar, right-click on the speaker.
Click OK to save the setting. What to do next. PlayStation 3. Change your audio settings. If you have to change your audio setting to stereo every time you play a movie or TV show, there may be a setting on your device that is causing it to default to 5. Contact your device manufacturer for assistance in adjusting this setting to default to stereo audio.
Confirm your HDMI audio settings. From the PlayStation home screen, navigate to Settings. Navigate to Sound Settings. Select Audio Output Settings. Press X to save the settings. Enable 5. Make sure Dolby Digital 5. Make sure Dolby Digital Plus is unchecked. Press the Right arrow. Press OK if prompted. Enable stereo sound. Xbox One. Select Audio output. Select HDMI audio. Try Netflix again If you still have no sound, repeat the steps above, choosing the other option in Step 6 before you continue troubleshooting below.
Change the option in the drop-down menu to Stereo Uncompressed. Android phone or tablet. Check your volume Make sure the Media volume is turned up on your phone or tablet. Launch the Netflix app and select a movie or TV show. Apple TV. Troubleshoot your hardware connection.
There might be an issue with the connection between your device and the TV. Try reversing the ends of the HDMI cable. Try a new HDMI cable. Troubleshoot your device connections. If you are using an external audio receiver, sound bar, or speakers: Ensure that your speakers are connected to your receiver properly. Check any HDMI or optical connectors to ensure that they are plugged in correctly. From the Apple TV home screen, select Settings.
Select Dolby. Select Auto to enable surround sound. If these steps don't work: Repeat steps 1—3 above. Select Off to disable Dolby. Select Video and Audio.
Select Audio Format. For help turning off these features, contact Apple Support. In the upper right corner of your browser, click Menu. Go to Netflix supported browsers to update your web browser or get a different browser. To use your Mac to watch Netflix on a TV, use a supported connection. You may need to update your computer's video driver, or install a video driver supported by Windows Netflix Customer Service can't help with these steps.
If you aren't comfortable doing them by yourself, contact your computer's manufacturer for help. If your computer uses a graphics card or GPU, use the software that was installed with the card to update its video driver. If an update didn't work or there were no updates available, uninstall the driver and reinstall it.
If there is no video driver for your computer that is supported by Windows 10, try playing Netflix with a different device or browser, like Google Chrome , Mozilla Firefox , or Opera. Contact the TV manufacturer for help.
To change the setting, follow the steps below. If this didn't fix your problem, or you aren't using a first-generation PlayStation VR on a PlayStation 4 Pro, continue troubleshooting below. If you are not using a first generation PlayStation VR or a PlayStation 4 Pro, or if the steps above did not resolve your issue, please contact customer service to help us investigate this error. You may be using Google Home screen mirroring to watch Netflix from your phone.
Use the steps below to turn off screen mirroring and cast directly from the Netflix app. Tap the Cast icon from the title description page to cast to your TV. If you're not using screen mirroring or these steps didn't fix the problem, continue below.
Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website. Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home. Smart TV. When do you get a black or blank screen with sound? When you open the Netflix app. Restart your device. Unplug your device from power.
Plug your device back in. Turn your device on and try Netflix again. When you try to play a TV show or movie. Contact your device manufacturer.
At any other time. Android phone or tablet. Check if other TV shows or movies work. If you get the same problem with other TV shows or movies, skip these steps. If other TV shows or movies play normally, you can tell us about the problem. Follow the instructions, then click Report Problem. Turn your device off, then on. Turn off your Android. Make sure it's powered off, not just locked. Turn it back on. Try Netflix again. Update your Android.
Open Settings. Check for and install available updates. Contact the device manufacturer. To fix this issue, you'll need to contact the device manufacturer and ask them for help:. When connecting your Android device to a TV. Restart your iPhone, iPad, or iPod touch. Once your device powers on, try Netflix again. Quit and reopen the app. For devices without a Home button, swipe up from the bottom of the screen and hold.
Turn off Airplay or Screen Mirroring. Check your video cable or adapter. When connecting your iPad to a Mac computer. Google Chromebook or Chromebox. On Google Chrome. Update Google Chrome. Wait while Chrome automatically checks for new updates. If an update is available, click Relaunch. On the Netflix app. Try another HDMI cable.
Mac computer. Update your web browser.
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